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1/ INFORMATION ON THE MANAGEMENT AND PROTECTION OF PERSONAL DATA

 Last updated: January 2020

We, MANUFRANCE, process personal data as data controller in connection with your use of the website www.manufrance.fr and the services we offer on it. This privacy policy is addressed to and enforceable against visitors to the website www.manufrance.fr (hereinafter the "website"), users of the services offered on the website, and customers making purchases on the website in accordance with the general terms and conditions of sale.

1.1/ Personal data collected: We do not knowingly collect any personal data concerning minors. If we learn that we have collected certain personal data concerning minors, we will immediately delete them from our systems and databases. As part of your browsing on the website, we collect, passively or automatically, technical data relating to your browsing, such as, in particular, the date, time of connection and/or browsing, the type of browser you use. As part of the creation of a customer account on the website, we collect the data that you voluntarily communicate to us, in accordance with the registration form: Title, last name, first name, email address, date of birth, address and postal code, telephone number. We also collect your login data, such as your email address and password to access your customer account. When creating your customer account, you are also free to agree to receive information about MANUFRANCE (newsletters, advice from our experts, exclusive promotions, etc.) by email and/or SMS. You can request to modify these subscriptions at any time. All our commercial and marketing messages are accompanied by an optional procedure to refuse any other marketing and commercial message of the same type (unsubscribe link). However, even if you unsubscribe, you are still likely to receive commercial and marketing messages during the processing period for your unsubscription, which may not exceed 2 (two) months. As part of your subscription to the Manufrance newsletter, you are free to enter your email address in the " Let's stay connected! " field to receive information about Manufrance by email. You can request to modify this subscription at any time. All our commercial and marketing messages are accompanied by an optional procedure to refuse any other marketing and commercial message of the same type (unsubscribe link). However, even if you unsubscribe, you may still receive commercial and marketing messages during the processing period for your unsubscription, which may not exceed 2 (two) months. As part of your purchases on the website, we collect the following data, which you voluntarily provide to us: your delivery address and/or billing address if different, title, last name, first name, email address, address, postal code, city, country, telephone number, payment method used to make your purchase. Regarding your credit card payment data: We only collect the payment method used to place your order on the website. By credit card: Payment is made on the secure banking servers of our partner (BRA). This means that no banking information about you passes through the website. Payment by credit card is therefore secure, in accordance with applicable regulations. Credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the Bank. We do not have access to these details under any circumstances and we do not store them on our servers. This is why you must provide your card details with each new order on the website. Customer Services / Contact Us: When you fill out the contact form on the website, we collect the following data, which you voluntarily provide to us: Gender, first name, last name, email, telephone number, reason for the request, order number, message.
 
1.2/ Purposes and recipients of the data: Recipient of the data: Only MANUFRANCE, in its capacity as data controller, is the recipient of your personal data. In the event that your data is shared with subcontractors, we undertake to ensure that they comply with the terms of this privacy policy and we ensure that they comply with the applicable regulations relating to the protection of personal data. Your data is not transferred, rented or exchanged. It may be transferred outside the European Union for the exclusive needs of the service. Certain data may also be sent to legally authorized authorities to meet our legal, regulatory or conventional obligations. Purposes of processing: Your personal data is collected to enable the following purposes: Carry out operations relating to the management of your customer account (creation, modification, etc.), provide you with MANUFRANCE services, process your orders and purchases of goods and/or services (execution, delivery, monitoring, issuing of invoices, management of unpaid amounts, etc.), manage your requests for information, your complaints, produce studies and statistics, send you commercial and advertising information according to your preferences (email and/or SMS) subject to your prior consent.
 
1.3/ Legal basis for processing: The collection and processing of your personal data as part of the creation of your customer account, your subscription to the MANUFRANCE newsletter, your use of MANUFRANCE services, or your contact requests are based on your consent. Personal data is collected and processed only if at least one of the following conditions is met: you have given your consent to the collection and processing of your personal data; there is a legitimate interest, or that of a third party, which justifies us implementing the processing concerned; the execution of the contract which binds you to our company requires the implementation of the processing concerned; our company is bound by legal and regulatory obligations which require the implementation of the processing.
 
1.4/ Duration of storage of your data: Your personal data is stored for a period not exceeding the duration necessary for the purposes for which it is collected. For example, the following data is stored for: three (3) years after your last purchase if you order products on the website, three (3) years after your last contact with our company, three (3) years after the collection of your data for the creation of your customer account. In all cases, the data will be archived for the duration necessary to satisfy our legal, accounting and tax obligations.

1.5/ Security and confidentiality: We implement organizational, technical, software and physical digital security measures to protect your collected personal data against alteration, destruction and unauthorized access. If you use a public or shared computer, we invite you to uncheck any option to memorize login credentials and to systematically log out of your customer account. We also invite you to notify us immediately in the event of loss and/or theft of your login data.

1.6/ Rights of individuals : In accordance with the Data Protection Act of 6 January 1978 and the European Regulation on the Protection of Personal Data (GDPR) 2016/679/EU of 27 April 2016, you have the following rights: right of access to your personal data : you can contact us at any time to obtain confirmation that we are processing your personal data and obtain their communication, right to rectify your personal data : you can rectify, via your customer account, some of your personal data; you can also contact us at any time to ask us to rectify and modify your personal data; We draw your attention to the fact that any personal data entered must be accurate and up to date, right to erase your personal data : you can contact us to ask us to delete your personal data from our databases. To do this and in accordance with the recommendations of the CNIL, we invite you to provide us with proof of identity in order to avoid any case of identity theft. However, you are informed that the exercise of this right is not possible when the retention of your personal data is necessary in accordance with applicable legislation and regulations, and in particular, for example, for the establishment, exercise or defense of legal rights, right to limit the processing of your personal data : you can contact us to request the limitation of the processing of your personal data in the cases provided for by legislation and regulations, right to object to the processing of your personal data : you can object at any time to the processing of your personal data, right to withdraw consent : when the processing we implement is based on your consent, you can withdraw it at any time, at your sole discretion. To do this and in accordance with the recommendations of the CNIL, we invite you to provide us with proof of identity in order to avoid any case of identity theft, right to the portability of your data : you can ask us to communicate your data to another data controller, in compliance with applicable legislation, right to define the directives relating to the fate of your data after your death : you can contact us at any time to inform us of these directives, right to lodge an appeal with the CNIL : for more information, we invite you to consult the CNIL website: https://www.cnil.fr/ . How to exercise your rights: These rights can be exercised by simple written request sent by post to the following address: MANUFRANCE customer service - 6, Rue de Lodi - 42100 Saint-Etienne as well as by email to the following address: serviceclients@manufrance.fr . In accordance with Article L.223-2 of the Consumer Code, the customer is informed that he has the possibility, if he wishes, to register on a list of opposition to telephone canvassing available on the website www.bloctel.gouv.fr  

1.7/ Modification of the privacy policy: We reserve the right to adapt or modify this privacy policy at any time. We will then change the “last updated” date. We therefore advise you to regularly consult this Privacy Policy to be aware of any possible modifications or updates.

 

2/ INFORMATION ON COOKIES
 

When you visit this website, cookies are placed by your browser or retrieved from your computer, smartphone, or tablet. A cookie is a text file that stores user data to facilitate your browsing and enable certain features. The data recorded using these cookies generally does not allow you to be directly identified. Several types of cookies are placed on our website: mandatory cookies and third-party cookies. When you first visit our site, only mandatory cookies are placed. Statistical cookies and third-party cookies will only be placed with your consent. You can choose to disable these statistical cookies and third-party cookies at any time using the cookie management tool available on our site. You are informed that your experience on our site may be degraded. We inform you that you can also refuse the use of "cookies" by configuring your browser.

2.1/ ​​Mandatory cookies: These cookies are necessary for the website to function properly and cannot be disabled. Since they are mandatory for browsing our website, we cannot disable them and you cannot disable them directly on our website. However, you can block them by configuring your browser according to the procedure described below; in this case, you will no longer be able to browse our website.

2.2/ Third-party cookies (statistical, targeting or advertising): These cookies are placed by third parties and are intended to improve the interactivity and user-friendliness of the site. These include cookies that allow us to understand the use and performance of our site in order to improve our services and your customer experience. The data collected using these cookies makes it possible to provide anonymous statistical data on traffic (number of pages viewed, number of visits, frequency of return, determining which pages are the most popular, etc.), to provide advertising services, to provide services relating to social networks (such as sharing buttons). All the cookies defined below are integrated into Google Tag Manager; if you refuse Google Tag Manager, you refuse the following cookies: Google tag manager, Google analytics, Adthis, Youtube.

2.3/ Social Network Cookies : if you refuse Social Networks, you refuse the following cookies: Google tag manager, Google analytics, Addthis, Youtube.