Returns

In the context of mail order sales, the law provides that the buyer has a withdrawal period of 14 days from the date of receipt. In other words, if upon receipt of your order, one or more items do not fully satisfy you (color, product properties, etc.), simply follow the following procedure:

Contact the sales department

Contact the Manufrance sales department by telephone (04 77 21 29 92) on Mondays, Tuesdays, Thursdays and Fridays from 8:30 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:00 p.m., or by email (serviceclients@manufrance.fr) stating your wish to return one or more products from your order.

The return procedure

The Manufrance sales department will inform you of the return procedure (packaging, delivery method, etc.).

Reception

Receipt of the product(s) by our sales department.

Verification

Verification by the sales department of the general condition of the product(s) with a view to reselling them as new.

Request for refund

The sales department is studying the refund request.

Refund

Reimbursement of the product(s) by our accounting department (after approval by the Sales department).